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Frequently Asked Questions

Many of your questions may be answered below. If there’s anything else you need, please reach out via email to [email protected] or call 314-710-5643 with any questions.

Q: My ticket says “General Admission.” Will I be sat with or next to other guests?

A: No, you will have a table reserved for you and any guests in your party based on the number of tickets you have purchased.

Q: Can I bring my own food or beverages to Open Air?

A: We ask out of respect for our vendors and for the safety of others that you do not bring any outside food or beverages in with you. 

Q: I have a food allergy, can you accommodate me with the menu? 

A: Of course! Please reach out to [email protected] with any allergies or dietary restrictions. 

Q: Is there a certain amount I have to spend?

A: There is a purchase requirement for all guests attending Open Air. If you are not interested in ordering dinner or small plates for your table we have a selection of beverages you can order when you arrive to enjoy during the show. 

Q: Are the events kid-friendly?

A: Absolutely! We do not offer any kind of separate kids menu, but we have sodas and other NA drinks available. 

Important Information

Food / Beverage Information & Requirements

  • Each guest is required to make a food or beverage purchase.
  • A 20% gratuity will be automatically added to every order.
  • All food must be ordered through the online platform. Ordering is now available when you arrive – you do not need to pre-order! You can view our dinner & brunch menu herewww.orderthedarkroomstl.com
  • Email [email protected] or call 314-710-5643 with any questions regarding food/beverage information.

Weather Contingencies

  • Our open-air tent is ventilated to ensure the environment remains comfortable for our guests.
  • In the event of inclement weather that forces a change to scheduled programming, all updates will be shared on The Dark Room social media (Facebook/Instagram/Twitter). Seating and showtimes may be delayed up to 90 minutes to allow for the weather to pass before cancellation occurs.

  • Guests will be moved into The Grandel Theatre or Grand Hall to wait out severe weather while remaining socially distant.

Postponement / Refund Policies

  • All efforts will be made to reschedule shows that are postponed due to weather or any other extenuating circumstances.

  • Guests will be notified of the new date and have their tickets automatically moved.

  • If you are unable to attend the new date for any reason, to request a refund please contact [email protected] or 314-533-0367 x104.

  • If you would like to request a refund under other circumstances, please contact [email protected] or 314-533-0367 x104.

Parking Availability

  • The events will be taking place under a tent on The Grandel’s parking lot. Free first-come, first-served parking will be made available in a lot across the street just west of The Sun Theatre. Street parking is also available in the surrounding blocks. Meters require payment Monday through Saturday 8 am-7 pm.

Arrival Details

  • Guests will be greeted at the front entrances of The Grandel (north side of the building) and directed to a check-in table prior to seating. Face coverings are recommended for non-vaccinated individuals.

Accessibility

  • Open Air is an accessible event. Designated parking spots are available, please contact [email protected] or 314-710-5643 to reserve one of the spots, or arrive with your placard on the day of the event and you will be directed to the appropriate parking location.

Restroom Information

  • Restrooms are located inside The Grandel in the basement.

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