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Frequently Asked Questions

Many of your questions may be answered below. If there’s anything else you need, please reach out to Gene Bailey at (314) 710-5643.

Q: My ticket says “General Admission.” Will I be sat with or next to other guests?

A: No, you will have a table reserved for you and any guests in your party based on the number of tickets you have purchased.

Q: At Checkout, the pick-up time says a different date/time than I selected?

A: Disregard all pick-up times. Our front-of-house team will bring your pre-ordered selections to your table at the time of the event you are attending.

Q: I have purchased several tickets for a group. How will they pre-order a meal & drinks?

A: Our menu link can be shared with anyone joining you. We just ask that they put your name in the ‘notes’ option of their order so we can match it to your table. 

Q: Can I bring my own food or beverages to Open Air?

A: We ask out of respect for our vendors and for the safety of others that you do not bring any outside food or beverages in with you. 

Q: I have a food allergy, can you accommodate me with the pre-selected menu? 

A: Of course! Please reach out to [email protected] with any allergies or dietary restrictions. 

Q: Is there a certain amount I have to spend?

A: There is a purchase requirement for all guests attending Open Air. If you are not interested in pre-ordering dinner or small plates for your table we have a selection of beverages you can either pre-order or order when you arrive to enjoy during the show. 

Q: Are the events kid-friendly?

A: Absolutely! We do not offer any kind of separate kids menu, but we have sodas and other NA drinks available. We ask that children wear masks at all times except when eating and drinking and that they are accompanied by their guardian at all times.

Important Information

Food / Beverage Information & Requirements

  • Guests will receive a menu and link to an online ordering platform through email on the Monday before the concert.
  • Each guest is required to make a food or beverage purchase.
  • A 20% gratuity will be automatically added to every order.
  • All food must be pre-ordered through the online platform.
  • We recommend pre-ordering drinks for your table to ensure availability. Our online menu will be open during the event to order additional beverages.
  • Guests who do not pre-order will be contacted via email first and then via phone.

  • Email [email protected] or call 314-710-5643 with any questions regarding food/beverage information.

Weather Contingencies

  • Our open-air tent is ventilated to ensure the environment remains comfortable for our guests.
  • In the event of inclement weather that forces a change to scheduled programming, all updates will be shared on The Dark Room social media (Facebook/Instagram/Twitter). Seating and showtimes may be delayed up to 90 minutes to allow for the weather to pass before cancellation occurs.

  • Guests will be moved into The Grandel Theatre or Grand Hall to wait out severe weather while remaining socially distant.

Postponement / Refund Policies

  • All efforts will be made to reschedule shows that are postponed due to weather or any other extenuating circumstances.

  • Guests will be notified of the new date and have their tickets automatically moved.

  • If you are unable to attend the new date for any reason, to request a refund please contact [email protected] or 314-533-0367 x104.

  • If you would like to request a refund under other circumstances, please contact [email protected] or 314-533-0367 x104.

Parking Availability

  • The events will be taking place under a tent on The Grandel’s parking lot. Free first-come, first-served parking will be made available in a lot across the street just west of The Sun Theatre. Street parking is also available in the surrounding blocks. Meters require payment Monday through Saturday 8 am-7 pm.

Arrival Details

  • Guests will be greeted at the front entrances of The Grandel (north side of the building) and directed to a check-in table prior to seating. Face coverings are required for non-vaccinated individuals.

Accessibility

  • Open Air is an accessible event. Designated parking spots are available, please contact [email protected] or 314-710-5643 to reserve one of the spots, or arrive with your placard on the day of the event and you will be directed to the appropriate parking location.

Restroom Information

  • Restrooms are located inside The Grandel in the basement.

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